The booking for your hospital stay will be made through your Doctor's rooms or Robina Private admissions.
Please ensure you complete the green forms in the admission booklet or via the online admission form Online Admission and return them to Robina Private Hospital. Note: the Informed Consent section of the form must be completed.
Where possible, we require your admission forms one week prior to your admission date. This will ensure we can confirm your hospital booking and your eligibility prior to your admission.
In some cases your booking may be for the next day. In these cases it is important that you contact us as soon as possible, and speak to the Administration staff to confirm your admission and details relating to your stay.
Costs and Insurance Cover
The cost of your procedure will depend on your level of health insurance or the procedure you are having done if you are not insured. Should you have any questions regarding the cost of your procedure or surgery, please contact the hospital and speak with our Administration staff.
It is your responsibility to pay for any costs that you may incur.
Contact your insurer (health fund, Workers Compensation insurer or other) to confirm exactly what costs will be covered.
For further information, refer to the following sections:
We accept cash, Mastercard, Visa or EFTPOS. Please note that all credit card transactions will incur a 1.5% surcharge.
It is important to confirm your details including the date and time of admission, your procedure and your expectations relating to discharge and post discharge care prior to your admission.
The hospital will contact you the business day before your admission between 2:00pm and 6:00pm to discuss this with you.
In cases where you have been booked for admission at short notice (within a few days) it is important that you contact us as soon as possible, and speak to the Administration staff to confirm your admission and details relating to your stay. Before speaking with the Administration staff, please ensure you have the following information ready as applicable to you:
Name and contact details of your next-of-kin and a second local contact person
Name and contact details of your General Practitioner
Department of Veterans' Affairs card
Health Care card
Safety Net or Concession card
Private health insurance membership card
Health history and a list of current medications
After Hours Drop Box
We have an after hours locked drop box for admission booklets at main reception (next to the feedback box).
Getting Ready for Hospital
Please shower at home before coming to hospital
Do not apply talcum powder, deodorant, make-up, nail polish etc
Please remove all body piercings
Wear loose and comfortable clothing
Please advise your admitting Doctor of your current medications and confirm if you should continue to take these medications prior to your admission
What do I bring to hospital?
Please bring the following items with you to hospital, where applicable:
All medications you are currently taking (in original packaging)
Any letters from your Doctor
Private health insurance membership card
Veterans' affairs entitlement card
Safety Net or pharmacy entitlement card
Drivers license or accepted identification
WorkCover or other insurance details
Dressing gown and slippers or comfortable shoes
Glasses and physical aids (walking sticks, hearing aids)
Personal entertainment device or a book to read
Please do not bring the following items:
Large sums of money
The hospital doesn't accept responsibility for security of your possessions, including jewellery, watches and money.
Fasting details will be advised the day prior to your admission by our Administration staff or your Doctor.
It’s advisable to refrain from smoking a minimum of twelve hours prior to your surgery or procedure.
Cold or Illness
Please contact the hospital or your Doctor if you develop an illness prior to your surgery.
Your admission time will have been advised by the hospital’s Administration staff. It’s most important to arrive on time for your appointment as you may require medication prior to your operation.
On arrival, please register at Reception.
You may experience some delay or waiting time prior to your surgery. This delay is necessary to accommodate the clinical scheduling requirements of your treating Doctors. We appreciate your understanding and apologise for any inconvenience this may cause.
What to Expect
Many diagnostic procedures only require sedation in order to make you pleasantly drowsy, yet comfortable enough for the Doctor to perform the necessary procedure.
Usually a sedative drug is given via a needle inserted into the back of your hand. Many patients don’t recall this, and only become aware when they are back in the recovery unit.
After your operation or procedure, you’ll be made comfortable while your condition is monitored until you’ve fully recovered. Once you have recovered, you’ll be offered a light snack prior to discharge.
For more complex procedures, the length of stay will depend on your condition after your procedure.
Before leaving the Ward or Day Surgery Unit, all patients are required to be formally discharged by our hospital Administration staff.
Please ensure you speak to staff at one of our Reception areas prior to leaving the hospital. Upon discharge, you’ll be given any necessary instructions, including a prescription for any medications and details of any follow up appointments with your Doctor.
A comfortable seating area is provided in the hospital foyer, for you to wait for your transport home.
If you’ve had heavy sedation or a general anaesthetic, you won’t be permitted to leave the unit alone. Please note the following:
You’ll need to arrange to be picked up and organise a responsible adult to be present with you for the first night you are home following general anaesthesia
Staff will contact the person who is picking you up when you’re fit to go home
Transportation home by taxi is not permitted without a responsible adult who accepts responsibility to take you home
For your own comfort and safety, you shouldn’t consume any alcoholic beverage for at least 24 hours after discharge
After general anaesthetic, patients aren’t permitted to drive any motor vehicle, operate machinery or make any important decisions for at least 24 hours
Special arrangements can be made to assist DVA patients to get you home safely after your hospital stay.