A referral is required from your GP or treating doctor, to a psychiatrist with admitting rights to our hospital. A member of our admissions and assessment team will conduct an over-the-phone assessment and require your health fund details.
Following assessment and health fund check, we will discuss your case with a psychiatrist with admitting rights, who consult to our hospital under their own independent business. On acceptance of the referral, we will contact you to arrange admission and transfer of your care and management to a psychiatrist with admitting rights.
Costs and Insurance Cover
Our Admissions and Assessment team will contact your insurer (health fund, Workers Compensation insurer or other) to confirm exactly what costs will be covered, and what out-of-pocket expenses are to be paid.
If you have an excess or co-payment with your health insurance, you will be required to pay this at the time of admission.
Self-funded patients will be required to pay at the time of admission. Generally we ask for 10 days up front plus Doctor fees.
Please contact our Admissions and Assessment team on 1800 707 581 who will arrange for an estimate of expenses to be provided.
Please bring the following items with you to hospital:
Letter of referral from your treating Doctor or Specialist, unless this has already been sent to the hospital
All medications you are currently prescribed and any repeat prescriptions
Medicare and private health insurance cards
Health care cards and pharmacy safety net details
Casual comfortable day clothes
Clothing and footwear suitable for exercise and walks
Nightwear (for inpatients)
For all electrical appliances (if essential), please advise hospital staff on arrival as they must be tested by the hospital Maintenance Department for safety reasons.
Our Admissions and Assessment Coordinator will advise you of any other requirements, prior to admission.
On the day of your admission, ensure you arrive at the hospital at the time designated by the Admissions and Assessment Coordinator. On arrival, please register at Reception so our Administration staff can confirm your personal details, sign the hospital paperwork and admission forms.
Our Nursing staff will then show you to your room, and an orientation of the hospital will be provided.
The hospital doesn't accept responsibility for security of your possessions, including jewellery, watches and money. We ask that you arrange for valuables to be taken home.
As an inpatient, you are not permitted to operate a motor vehicle while undergoing treatment. You should arrange for someone to drive you to hospital. If you drive your own car, please arrange for the vehicle to be removed when you have been admitted. Long term parking is not available.
When admitted, you will be under the care of a treating Psychiatrist who will see you throughout your admission. An experienced team of Nursing and Allied Health professionals will also support you.
All patients have a comprehensive psychiatric, medical and nursing assessment. Assessments assist us to formulate diagnostic and treatment plans to get the best individual patient outcome.
After an assessment, you will join one or more of our inpatient therapy programs.
Our programs are designed to meet the needs of our patient population. To ensure that your time at hospital is productive, we expect you to attend three group sessions a day.
Our inpatient programs:
Encourage a sense of empowerment by recognising your internal strength
Promote skill building to help you plan for the future, improve your relationships, work more effectively and better function in day-to-day life
Maintain or improve your physical wellbeing during your hospital stay
Exercise, health and wellbeing
Introduction to different therapies, including Cognitive Behaviour Therapy (CBT), Mindfulness, and Acceptance and Commitment Therapy (ACT)
Your Room and Meals
Please refer to the Your Stay section for more information about our private rooms onsite meal service.
We value your feedback at Robina Private Hospital. Whether you want to pass on a compliment or provide feedback to help improve our service, we encourage you to:
Speak with your Nurse
Ask to speak with the Unit Manager
Complete our post-discharge mental health Patient Experience Survey (this will be emailed to you)
Our discharge planning starts when you arrive at hospital. This helps to discuss and plan for your needs, after your hospital stay.
We ask that you vacate your room by 10:00am, so that we can prepare for our next patient. You may stay and complete the inpatient group therapy programs before going home.
Please check with your Nurse before leaving to collect your medications and prescriptions, and to confirm any follow up appointments you may have. Upon discharge, you will have the option of continued care with the same Psychiatrist. For more information, refer to Discharge.
If you are admitted to hospital, you are not permitted to operate a motor vehicle or leave your vehicle onsite. Please make arrangements with a family member or your carer, and discuss this with hospital staff prior to discharge.
Special arrangements can be made for DVA patients to get you home safely after your hospital stay.