Billing information for insured, self insured, Workers' Compensation and DVA patients.
Private Health Insurance
Depending on your level of cover with your health fund, an out of pocket balance may occur. A staff member from our Administration team will be in touch with you before your planned admission to advise of any out-of-pocket expenses. All estimated out-of-pocket expenses are payable on admission.
Effective 1 April 2018, Australian Government changes to private health insurance coverage for mental health services will take effect.
Self insured patients are required to pay the estimated hospital account prior to admission. To obtain a self insured estimate please contact our admissions team at email@example.com You will need to provide the following information:
Patient's date of birth
Expected date of surgery
Expected length of stay
CMBS Item Numbers (these can be obtained from your Surgeon)
Department of Veterans' Affairs
Department of Veterans' Affairs (DVA) patients will have their account directly sent to the DVA for payment. See Veterans / DVA for information about DVA services at Robina Private Hospital.
Workers' Compensation patients need to ensure their admission has been approved by the appropriate insurance company prior to admission, and a copy of your approval has been provided to the hospital.
After you leave hospital, you may receive bills for other charges incurred during your stay that are not the responsibility of the hospital. They are therefore charged separately, and may include fees relating to:
Your treating Doctor
We accept cash, Mastercard, Visa or EFTPOS. Please note that all credit card transactions will incur a 1.5% surcharge.
Daily visiting hours are generally:
10:00am to 1:00pm
3:00pm to 8:00pm
Undercover paid parking is available onsite. Parking rates are displayed upon entry.