Depending on your level of cover with your health fund, an out of pocket balance may occur. A staff member from our Administration team will be in touch with you before your planned admission to advise of any out-of-pocket expenses. All estimated out-of-pocket expenses are payable on admission.
Effective 1 April 2018, Australian Government changes to private health insurance coverage for mental health services will take effect.
Read about these changes, and how it may apply to you.
Self insured patients are required to pay the estimated hospital account prior to admission. To obtain a self insured estimate please contact our admissions team at robina.admissions@aurorahealth.com.au. You will need to provide the following information:
Department of Veterans' Affairs (DVA) patients will have their account directly sent to the DVA for payment. See Veterans / DVA for information about DVA services at Robina Private Hospital.
Workers' Compensation patients need to ensure their admission has been approved by the appropriate insurance company prior to admission, and a copy of your approval has been provided to the hospital.
After you leave hospital, you may receive bills for other charges incurred during your stay that are not the responsibility of the hospital. They are therefore charged separately, and may include fees relating to:
We accept cash, Mastercard, Visa or EFTPOS. Please note that all credit card transactions will incur a 1.5% surcharge.
