If you are an emergency situation, or you need immediate attention, press your call button.
If you are a patient currently in hospital with a complaint or a concern, we encourage you to discuss this with your Nurse or Area Manager.
If you have had a positive experience with one of our staff, we are interested in hearing about this also. The hospital has a staff recognition program and seeks to recognise staff who provide exceptional care and service. Please click the link below to provide feedback otherwise there are Feedback Cards for Patient and Carers, located throughout Robina Private Hospital, that can be completed and returned to the Nurse Unit Manager or Reception.
Approximately two weeks after your discharge you may be emailed a link to complete our Patient Experience Survey. The feedback you provide helps us to know what we are doing well, staff we should recognise, and how we can improve our service for all patients and their visitors.
If you would like to complete this survey online instead, please click this link below.
We appreciate your time to complete the survey and provide us with valuable feedback about our service.
At the end of your inpatient hospital admission, before leaving hospital you will be asked to complete our mental health inpatient survey. By completing this short, 5 minute survey your feedback will allow us to better understand the care you received, and help us to improve the care and services we provide.
START MENTAL HEALTH INPATIENT SURVEY
Consumer Focus groups are facilitated on a fortnightly basis by a member of Robina Private Hospital's Consumer and Carer Committee. These meetings provide another opportunity to give your feedback on our staff, services and facilities. Session times are displayed on the inpatient group program timetable.
For general feedback and enquiries, please Contact Us using the enquiry form provided.
